Exactly. Nobody states that it is a great RPG. I hope. Because it really is not. The character development is okay, but the character system itself too shallow.
And there is no real C&C.
But besides that (and being too easy on every non-hard difficulty), it is still a good game.
Dragonfall DC on very hard (and really, if you're not playing on very hard you shouldn't be complaining) is better than most RPGs in several areas. I've actually found the character system to be pretty good. In games like BG2 or Fallout I barely thought about character development, but here I've had to plan things out. Every skill can be useful, but if you spread your skill points too thin, or don't factor in essence costs or inventory limitations, you can really screw yourself over. This is especially problematic on very hard, where the rest of your team struggles to hit anything in combat and your main character has to do a lot of the work.
I've found the C&C better than most games. In RPGs you often have a good option with no downside, and an evil option that you can choose because you want to see the evil option. In Dragonfall DC, I found myself letting neo-fascist leaders escape because I needed extra cash and some shadowy organization was paying me off, or screwing over innocent cafe owners so I could sneak into a corp building. I didn't want to do either of these things, but unlike almost all games, Dragonfall actually puts you in situations where doing the right thing can cost you quite a bit. It's one of the few games where I've put more thought into my decisions than "do I want to see the good path or the evil path."
Of course, the reason why those incentives work is because Dragonfall DC also does some other things that most games lack - it has scarcity and challenging combat. I always have something to drop cash on and am usually near zero. Even a fairly simple combat scenario can drain your resources, and I've found myself trying to avoid it whenever I can.
Another thing I've really enjoyed is the non-combat puzzles in the game. They haven't been brilliant, but they're better than what we usually get. There are nice touches like having to research certain chemicals in the companies database to find a way to neutralize toxic elements, or looking through the personal items of a CEO in order to try to guess their passwords. It beats the "click to win" non-combat stuff we usually get (like Fallout's Glow map).
The combat (again, on very hard) is also some of the best RPG combat I've seen. Granted, most RPG combat sucks, so that's not saying a whole lot. But it's been fun, varied, relatively challenging, and with almost no filler. Just about every encounter has had thought put into it (placement of the enemies, placement of cover, placement of summonable spirits, placement of stationary defense turrets, placement of hackable computers, placement of explosive barrels, etc.). It might not be the best out there, but it's better combat than most of the games in the Codex's top RPG list.
It doesn't have an open world, but it does a lot of other things better than most RPGs do. I'd probably call it a great RPG, particularly when you add in the good setting, writing, atmosphere, art, and editor.