Vault Dweller
Commissar, Red Star Studio
- Joined
- Jan 7, 2003
- Messages
- 28,038
Well, it's not really publishing in any sense of the word, is it? Anyway, it's an interesting feature that would tell other players what kind of tech issues other people are having (which might have a negative effect on sales) but I fail to see how it would solve the problem of negative reviews that aren't really reviews. That's what was really bothering the developers in the article not the lack of some tech support portal. Some people would expect the game work perfectly fine "out of the box" and would be as reluctant to submit tickets and they're reluctant to post on the forums which takes a few seconds as you don't need to register. Other people might open tickets for some silly things and refuse to close them. Etc, etc, etc.I was talking about them providing the publisher-like service of a customizable integrated customer service portal with tickets and so on. But it would be be staffed and operated by the developer, not by Valve. Just like they provide you with integrated forums right now, where you need to supply the moderating team.
We made fixing tech issues the highest priority, so most issues were solved the same day or within 24 hours, which is why it's never been a problem for us. I assume that it won't be a problem for any developer capable of fixing issues promptly, so which problem are we trying to solve here then?