You guys see this crazy chat transcript with somebody trying to get a refund for Sim City after EA released a Press Release stating that customers could request a refund:
You are now ready to chat with Luke.
Luke: Thank you for contacting EA support, my name is Luke, how can I help you today?
you: Hello, I'd like to request a refund for SimCity as I haven't been able to play it
Luke: Ok im sorry to hear that, can i ask what the issue your having is?
you: Whenever I try to play the servers are down, and the few times I've gotten in I have lost my progress after getting disconnected
Luke: Ok im sorry but we are experiencing issues with the server at the moment and we are hard at work to fix this as soon as possible so that you can play again.
you: I understand that it is something that might be resolved in the future and I would consider revisiting the game, but right now it is unplayable
you: I purchased it yesterday and I've gotten nowhere with it
Luke: Im sorry but we are working on fixing it as soon as possible, im afraid i can only suggest waiting until the server issues are fixed, you can keep up to date on the latest updates on our help site and social media feeds such as twitter.
you: I was told to request a refund by the community manager on the forum. I understand from the terms that it is not normal policy, but they say it can be done in exceptional circumstances
you: As the game cannot currently be played, I feel that should apply
Luke: Ok can i ask how you purchased the game?
you: I purchased it on origin.com
Luke: Ok i will need to transfer you to our Origin team then and they will be able to assist you with your refund, would you like me to transfer you through now?
you: Yes, please
you: Thank you
Luke: No problem, there may be a wait in the queue but i will transfer you through now.
Please wait while we get this chat session where it needs to go.
You are now ready to chat with Shane.
Shane: Thanks for contacting EA Help, EA Games Support! My name is Shane. Could I start by getting your name and email address please?
you *** ***
Shane: Hi ***, how can I help you?
you: Hi, I was transferred here by another chat agent. I'm not sure if the previous transcript is available to you but I was told it was to assist me in processing a refund for SimCity
you: I purchased it from Origin.com yesterday
Shane: I can see your previous chat.
Shane: I understand you are unhappy with the game because of the servers being strained at present.
you: Yes, that's correct. I am unable to play it
Shane: I do understand and at present many people are having the same issue as yourself. We are currently working hard to have this issue resolved as soon as possible so that you will be able to play.
you: I understand that, but as I discussed with the previous agent, Luke, I have not been able to enjoy the game at all since purchasing it. While I understand that refunds are at your discretion, he indicated that you would be able to help me with that
Shane: Unfortunately refunds are not at our discretion. We cannot offer a refund in relation to this issue. This issue is being worked on and it is very unfortunate that it has affected so many people, which we cannot apologize enough for. We are hoping to have this issue resolved shortly so that you and everyone else affected by this will be able to play the game.
you: I am aware that other players have been able to get a refund
you: Per the policy I was directed to previously, they can be given in exceptional cases
you: Paying $60 for a game that cannot be played is an exceptional case
Shane: Did you purchase a digital download version of the game?
you: Yes, it was a digital download from origin.com
Shane: We are not able to offer refunds in this circumstance. I do understand that it is a very serious issue, but it will be resolved soon and you will have full access to the game.
you: I'm sorry, but that really is not acceptable. The product is entirely broken
you: I would be happy to repurchase it at a later date if it becomes usable
you: I've also been kept waiting for quite awhile specifically so that you could help me process a refund.
you: The terms state "EA reserves the right, however, to offer refunds under exceptional circumstances at its sole discretion."
Shane: I am sorry for the delay, we are trying our best to get to everyone as quick as possible. Yes but it these circumstances we can not offer a refund. A fix is being completed on the servers and it should be up and running within the next few hours. I can complete troubleshooting with you to speed up your connectivity to assist you with gaining access to the game if that's ok with you.
youN o, I will take the matter up with my bank. Thank you
Shane: Again I am very sorry and the issue will be resolved soon. Is there anything else I can help you with today?
you: Is there a supervisor I can talk to?
Shane: We don't have supervisor escalations through chat, however we do have a supervisor system through our phone support. The number to call is The number to call is 866-543-5435
Could Rex actually be a hypocritical attention whoring fuckface? Nah that's impossible, must be slander from those drity 4chains trolls.
