I think it’s a symptom of the beta where you’re in the part of the game where we’re very deliberately guiding players by handing out a skill here, a rune there. It’s really a crafted and linear experience to start (both in system introduction and environment) because the first couple hours are the most crucial to a successful and long term experience. We’re not in the mindset to drop all of the game systems on you and say “Good luck, sucker!”
To some the approach we’re taking is likely a turnoff because they want to feel like they’re part of an elite group able to figure out complex and obtuse game systems, and be challenged the second the game begins. I think if they stick with it they’ll find that there is a ton of depth and complexity to the game. We put the depth into the gameplay, skill, and decision making itself and not the requirement to overcome the UI or understand how the game even works.
If you’re one of those players you’re going to blaze through Normal, hit Nightmare, and things are going to start feeling really good for you. You just have to understand that not everyone is like you, and we’re making the game so a wide range of people can enjoy it.